Frequently Asked Questions
Everything you need to know about shopping with VELO Pakistan
What are your delivery timelines within Pakistan?
We typically deliver within 3 to 5 business days for major cities like Karachi, Lahore, and Islamabad. For other regions, please allow up to 7 business days for your fashion essentials to arrive.
What payment methods do you accept?
We offer Cash on Delivery (COD) nationwide for your convenience. Additionally, we accept secure online payments via Visa and Mastercard credit/debit cards.
What is your return and exchange policy?
We offer a 7-day hassle-free return and exchange policy. Items must be unworn, unwashed, and have all original tags attached. Please contact our support team to initiate a return request.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' button. We provide measurements in inches to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I cancel my order after it has been placed?
Orders can be cancelled within 12 hours of placement or before they are dispatched. Once an order has been handed over to our courier partner, it cannot be cancelled.
Are the colors of the products accurate on the website?
We strive to display our products as accurately as possible. However, due to different screen resolutions and studio lighting, there may be a slight variation in the actual color of the garment.